Shipping & Returns
- How does Free Shipping work?
- What shipping options are available?
- Do you ship outside of the USA?
- Do you ship to Alaska and Hawaii?
- What could cause a shipping delay?
- Is there a cost on returns?
- Returns & Replacements
Q: How does Free Shipping work?
Free shipping applies to all orders totalling $149 or more shipped within the continental United States.
Q: What shipping options are available?
Online orders will be shipped through UPS, FedEx, or USPS, based on the customers choice at checkout.
We can ship to P.O. boxes. However, if UPS is selected, as per their policy,”the recipient´s telephone number must be included on the label. Your package that is addressed to a P.O. Box may be delayed, will not be covered by any UPS Service Guarantee, and will require an address correction charge. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.”
Please contact us if you are interested in an expedited shipping on your order.
Q: Do you ship to Alaska and Hawaii?
We do ship to Alaska and Hawaii. (Additional surcharges apply.)
Q: What could cause a shipping delay?
Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company can not deliver the package we will contact you via phone or email.
During the holiday season shipping delivery may vary.
The products you order may be filled from several locations and so items may arrive separately. You will not incur additional shipping charges under these circumstances. Your original shipping charge will simply be split across the multiple packages when your order is charged.
Out of Stock Items and Backorders
If the items you have selected are currently not in stock we will give you an expected shipping time via phone or by a follow-up email. In the event an item is backordered, we will notify you and provide the option to cancel the backordered items if you choose.
Q: Is there a cost on returns?
If an item needs to be returned the shipping fees are the customer's responsibility.
Amount of refund will be based on the purchase price of your product.
Q: Returns & Replacements
If for some reason you are not satisfied with your order within 30 days. We will provide a refund (Less shipping & handling) on all items that are returned in new and unused condition. All returns must include ALL original packaging and be in re-sellable condition. The purchaser will be responsible for return shipping costs. All refunds are subject to a 15% restocking fee. We cannot return items that have been used or do not have all the original packaging. We do not accept returns on used parts.
In the unlikely event that an item is damaged upon arrival, please contact our office within 24 hours and save all boxes, packing material, etc. We will file an insurance claim and promptly resolve the situation with a new undamaged item. Please contact us via email at firstname.lastname@example.org with details about your return (name, address, order number, reason for return, etc.) and we will issue a RMA number.