Redstart Racing FAQ

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Redstart Racing to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Redstart Racing offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Redstart Racing takes great pride in having you as a customer and we will ensure your privacy as a customer. Redstart Racing does not sell or exchange names or any other information about our customers with third parties.

We may disclose any information, including personally identifiable information, we deem necessary, at our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

redstartracing.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Redstart Racing seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Redstart Racing reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

If you are a registered member at Redstart Racing, you can change your personal information at any time by updating your information at check-out.

We welcome your comments and questions about privacy. Please send email to support@redstartracing.com.

We are confident that your visit to Redstart Racing is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 13608101852.

Due to extended industry back orders and manufacturing delays we process all orders via invoice. That way we can ensure you receive your parts in a timely matter. No second guessing when your item will ship! Once we review your order and can ensure the shipment, we will send you an invoice via Square for payment.

Free shipping applies to all orders totaling $100 or more shipped within the continental United States.

Online orders will be shipped through UPS, FedEx, or USPS, based on the customers choice at checkout.

We can ship to P.O. boxes. However, if UPS is selected, as per their policy,”the recipient´s telephone number must be included on the label. Your package that is addressed to a P.O. Box may be delayed, will not be covered by any UPS Service Guarantee, and will require an address correction charge. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.”

Please contact us if you are interested in an expedited shipping on your order.

We do not ship outside of the USA.

We do ship to Alaska and Hawaii. (Additional surcharges apply.)

Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company can not deliver the package we will contact you via phone or email.

During the holiday season shipping delivery may vary.

Multiple Shipments

The products you order may be filled from several locations and so items may arrive separately. You will not incur additional shipping charges under these circumstances. Your original shipping charge will simply be split across the multiple packages when your order is charged.

Out of Stock Items and Backorders

If the items you have selected are currently not in stock we will give you an expected shipping time via phone or by a follow-up email. In the event an item is backordered, we will notify you and provide the option to cancel the backordered items if you choose.

If an item needs to be returned the shipping fees are the customer's responsibility.

Amount of refund will be based on the purchase price of your product.

If for some reason you are not satisfied with your order within 30 days. We will provide a refund (Less shipping & handling) on all items that are returned in new and unused condition. All returns must include ALL original packaging and be in re-sellable condition. The purchaser will be responsible for return shipping costs. All refunds are subject to a 15% restocking fee. We cannot return items that have been used or do not have all the original packaging. We do not accept returns on used parts.

In the unlikely event that an item is damaged upon arrival, please contact our office within 24 hours and save all boxes, packing material, etc. We will file an insurance claim and promptly resolve the situation with a new undamaged item. Please contact us via email at support@redstartracing.com with details about your return (name, address, order number, reason for return, etc.) and we will issue a RMA number.